Kratos Research Labs collects information needed to operate the website, manage gated storefront acknowledgements, process orders, communicate with customers, prevent fraud, and maintain compliance records.
Information collected
Information may include name, email address, billing and shipping details, order history, storefront acknowledgement dates, customer support messages, and technical data such as browser, device, and security logs.
Payments
Kratos Research Labs currently uses manual payment methods after compliance review. Do not send payment until approval instructions are provided. Payment records may be retained for accounting, order support, fraud prevention, and compliance review.
Contact
Privacy or data questions can be sent to orders@kratosresearchlabs.com.
SMS Order Updates Privacy
KRL Supply Inc / Kratos Research Labs offers optional transactional SMS order status updates to customers who opt in during checkout. KRL uses SMS information only to send transactional order updates, such as invoice ready, payment received, processing, completed, cancelled, refunded, or failed payment notices for that customer's own order.
KRL does not use this SMS campaign for marketing, abandoned-cart messages, affiliate recruiting, third-party lead generation, or promotional messages.
KRL does not sell, rent, trade, share, or transfer mobile phone numbers, SMS opt-in data, or SMS consent information to third parties or affiliates for marketing or promotional purposes.
All personal information sharing categories described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Customers may decline SMS consent and still place an order. Customers who opted in may reply STOP to unsubscribe or HELP for help. For support, contact orders@kratosresearchlabs.com.